Response: Connection timed out (Failed to retrieve directory listing) Error: Connection timed out after 10 seconds of inactivityĮrror: Failed to retrieve directory listing If they are all correct, you’ll need to check for Firewalls or Antivirus installed on your computer, try disabling them and test the connection again. If you see this error you’ll first need to make sure that you’re using the correct login information. Password required Error: Connetion timed out This error can be caused by an incorrect port setting, please make sure you are using the correct port 21. Response: 500 unrecognized command Response: 500 unrecognized command

Enter host address, user name, and password and click “Connect”.

You need to change the Encryption to “Only use plain FTP (insecure)” and Logon type to Normal.

LogonType : Normal Filezilla timeout after 20 seconds of inactivity If you see this message, please check and make sure that FileZilla is set to use the following details:Įncryption: Require FTP over explicit TLS/SSL Response: 421 Sorry, cleartext sessions are not accepted on this server Response: 421 Sorry, cleartext sessions are not accepted on this server. This happens by pointing your domain name’s DNS A record to your hosting account’s IP address. Your domain name must point to your hosting account. If you don’t remember your login details, please follow the steps in this tutorial to reset it.

If you see this error message when trying to connect it means that you entered an incorrect username/password or host.

Response: 530 Login authentication failed Response: 530 Login authentication failed

If you have problems connecting to your FTP account using FileZilla, check out the information below to help you solve the problem.

Location of filezilla logs